PRIVACY POLICY
Welcome to Aardvark Family Foundation. We attach great importance to your privacy protection. This privacy policy details how we collect, use, store and protect your personal information. Please read this policy carefully before using our website or services.
I. Information we collect
- Information you actively provide
a. Name, email address, phone number, shipping address, payment information, etc. provided when registering/purchasing.
b. Feedback or preference data submitted when participating in questionnaires and promotions. - Information collected automatically
a. Device and log information: IP address, browser type, access time, page browsing history, etc.
b. Cookies and technical identifiers: used to optimize website functions, analyze traffic and personalize recommendations (you can manage Cookies through browser settings). - Information from third-party sources
a. Public information obtained with your authorization when logging in through social media platforms (such as Facebook, Google).
b. Delivery status updates provided by logistics partners.
II. Purpose of information use
We only use your information within the scope of lawfulness and necessity, including but not limited to:
● Processing orders, shipping and after-sales service.
●Send order confirmation and logistics notifications via email or SMS (you can unsubscribe from marketing notifications).
●Improve website experience, develop new products or services.
●Prevent fraud, ensure account security and fulfill legal obligations.
III. Sharing and disclosure of information
We promise not to sell your personal information and only share it with third parties in the following circumstances:
●Service providers: payment processing (such as PayPal, Stripe), logistics companies, data analysis partners, etc. (strictly limit their use).
●Legal requirements: respond to legal requests such as court subpoenas and government investigations.
●Corporate transactions: user data needs to be transferred when the company merges or acquires (will be notified in advance).
IV. Your rights
According to applicable laws (such as EU GDPR, California CCPA), you may have the following rights:
●Access and correction: log in to your account to view or modify personal information.
●Right to delete: request deletion of non-essential data (legal information such as transaction records must be retained).
●Restrict processing: impose restrictions when the accuracy of information or the legality of use is in doubt.
●Right to data portability: obtain a copy of your personal data in a structured, common format.
●Refuse marketing: cancel the promotion through the email unsubscribe link or contact customer service.
- Data security measures
We use industry standard technologies (such as SSL encryption, firewalls) and management measures to protect data security. But please note that Internet transmission cannot guarantee 100% security, please keep your account password safe. - Children’s privacy
Our services are not for children under 13 years old. If children’s information is accidentally collected, it will be deleted immediately. - Privacy terms update
We may revise this policy from time to time, and the updated version will be published on the official website and marked with the effective date. Continued use of the service is deemed to accept the revised content.
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