FREQUENTLY ASKED QUESTIONS
I. Product related
Q: What materials are used for your bedding?
A: We mainly use 100% high-quality cotton, Tencel, linen and other natural materials. All fabrics are OEKO-TEX® certified and safe and skin-friendly. Q: How to choose the right size for bedding?
A: We provide a detailed product size table. It is recommended to measure the thickness of your mattress first. If you have any questions, please contact customer service for professional advice. Q: Will the bedding shrink?
A: Cotton products may shrink by 3%-5% after the first wash. It is recommended to hand wash in cold water or machine wash on the soft setting to avoid high temperature drying.
II. Order and payment
Q: How long will it take to ship after placing an order?
A: Spot goods will be shipped within 1-2 working days, and the pre-sale product page will indicate the estimated delivery time. Weekends and holidays will be postponed. Q: What payment methods are supported?
A: We support a variety of mainstream payment methods. Q: How to modify/cancel an order?
A: You can modify or cancel the order in “My Order” within 30 minutes after payment. If you exceed the time limit, please contact customer service for processing.

  1. Delivery issues
    Q: What if the logistics information is not updated?
    A: The logistics information may be delayed for 24-48 hours. If it is not updated for a long time, please provide the order number to contact customer service for inquiry. Q: What if the goods are damaged when received?
    A: Please keep the original packaging and take a photo and contact customer service within 24 hours. We will reissue or refund for you. 4. Return and exchange service
    Q: What are the conditions for return?
    A: The goods must be unused and unwashed, with complete tags and original packaging. You can apply for return within 30 days from the date of receipt. Q: What is the return process?
    A: Log in to your account to submit a return application → Get the return address after review → Send the goods back → Refund within 3-5 working days after inspection. Q: Who bears the return shipping fee?
    A: Returns without quality issues are borne by the customer. We bear the return shipping fee for quality issues or wrong goods.
  2. After-sales service
    Q: What if there are quality problems with bedding?
    A: We provide a 1-year warranty service. If there are any quality problems, please contact customer service to provide proof and we will properly solve it for you. Q: What should I do if pilling occurs after washing?
    A: Natural materials may have slight pilling during normal use. It is recommended to use a pilling trimmer. For serious quality problems, please contact after-sales. Q: How to contact customer service?
    ●A: You can use the following methods:
    ●Email: totaldeals@snugglysheets.com
    ●Customer service hotline: 313-367-5945
    VI. Other questions
    Q: Can special sizes be customized?
    A: We provide customized services for some products. Please contact customer service for specific requirements and production cycles.
    If you have any other questions, please feel free to contact our customer service team. We will serve you wholeheartedly!